Refund policy

Refunds and Returns

I do not accept returns. If there is an issue with your order please contact me within 3 business days of delivery at info@littlemissdelilah.com. 

Sola wood flowers are a natural product handcrafted from wood. Knots and veining sometimes occur on the petals. This is normal, and adds to the beauty and realistic look of your flowers. Just like with fresh floral arrangements, small chips, cracks, and breaks do happen. Due to the fragile nature of wood flowers, these are not valid reasons for a request for any monies returned.

I am happy to assist you if there are any issues with your order, and solutions will vary on a case by case basis. Depending on the extent of the damage, this may mean sending you replacements of the broken or damaged flowers with instructions of how to replace, or filing a claim with the insurance carrier so that I can send you a replacement item. 

When you receive your flowers from Little Miss Delilah, please take note of any defects, damages, or inaccuracies in your order, for example if you received the wrong item by mistake. 

DAMAGED ITEMS

Should shipping damage occur, please take many photos of the package & damage, and send them to info@littlemissdelilah.com with the subject line: SHIPPINGDAMAGE-order# [your order number]. If any damage happens during transit, making any alterations/adjustments to the item(s) will null and void any damage claims. The remedy for a damage claim may be a replacement of the damaged item. This is determined on a case by case basis.   

Extensive Damages

If a product gets damaged in shipping, please take photos of the box right away, before it is opened. Photos of your box before opening, while opening and after opening are necessary for me to be able to rectify the issue. In addition to the photos mentioned above, the date(s) you received & opened the package is also required. In the event of extensive damages, you will be asked to ship the item back to me along with the photos you took of the unopened package and the contents within. This way, I am able to file an insurance claim with the shipping carrier and provide you with a replacement item as soon as possible. Please note, replacements may need to be a different item depending on current shop inventory.